Eklego
  • 06-Nov-2018 to 05-Jan-2019 (EST)
  • Rochester, NY, USA
  • Salary
  • Full Time

Eklego Workforce Solutions in Rochester, NY, is hiring a Client Services Manager to join our team of smart, collaborative and passionate professionals! The Eklego Client Services Manager develops and maintains relationships with candidates and our clients to successfully drive recruitment results.

Why choose Eklego?

Eklego is a Recruitment Process Outsourcing firm focused on helping mission-minded organizations attract, hire and engage its greatest assets its people! Eklego knows our people are our greatest assets too.

We are a close-knit group of professionals that cultivate an atmosphere of creativity, adaptability, professionalism and a true love of what we do! We offer a business casual environment, intuitive benefits, attractive pay rates and opportunities for continuous growth and development.  We are committed to our Senior Care partners, to our team and to excellence in every aspect of what we do. 

In this role, our Client Services Manager: 

  • Develops in-depth understanding of the client, including their organizational structure, current needs and overall culture
  • Correlates predictive staffing model with client-specific contract to develop a targeted sourcing plan
  • Manages and deploys an active candidate sourcing strategy to stay innovative and competitive in the market
  • Follows the Client-specific Recruitment Process from successful White Chair to Green Chair
  • Evaluates existing process and provides feedback to the Director of Client Services
  • Represents client in a professional manner through all modes of communication
  • Establishes a positive, professional rapport with candidates, internal Eklego team and client contacts, including but not limited to, Human Resources and Hiring Managers
  • Screens candidates based on client specifications
  • Guides candidate through the selection process, creating a positive candidate experience by providing responsive customer care
  • Coordinates pre- and post-interview communication with the candidate, HR and Hiring Manager(s)
  • Performs a variety of administrative tasks to support quality performance and service
  • Maintains accurate candidate and client records for reporting and tracking purposes in the ATS system
  • Collaborates with internal team to review metrics and re-evaluate focus areas
  • Stays abreast of developments and trends in healthcare, Senior Care and recruitment.
Experience & Education:
  • Associates Degree required; Bachelor's preferred
  • 2-years of high-volume customer service in either Recruitment, Retail, or Inside Sales
  • Fluency with Microsoft Office (Word, Excel & Outlook) required
  • Ability to learn additional software programs as needed

We are an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, gender, national origin, age, marital or veteran status, disability or any other legally protected status, including genetic information.

Eklego
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