Eklego
  • Charlton, MA, USA
  • Full Time

Eklego is a proud partner of The Overlook in Charlton, MA! We are leading the search for an Executive Director for their Home Health & Hospice operations state wide. The Overlook is a non-profit organization that puts their patients, community, and team members first. Our Team of professionals is focused on building and fostering a great working environment!! While the team may work autonomously much of the time, teamwork is the reason for their great outcomes, happy staff members and customers!

Position Summary:

The Executive Director of Home Care and Hospice Services is a senior leadership role that is responsible for all aspects of OVNA home health and hospice services state-wide. They are charged with growing the organization across via effective partnerships, marketing and excellence in care while maintaining a careful eye towards maintaining the highest standards of compliance with the State and Federal regulations and promoting excellent relationships with all primary constituencies - patients and families, Team Members, home health and hospice team members, and the communities we serve.

The Executive Director develops short- and long-term home care services goals and plans ensuring alignment with broader Overlook priorities, plans and goals. Utilizes metrics and organization vision to lead and direct strategic practices and standards. Develops and implements home care services practice standards and guidelines across organization. Oversees home health, hospice and palliative service lines, as well as partners across The Overlook continuum to ensure maximum opportunities to provide our services.

ESSENTIAL FUNCTIONS:

Senior Leadership Team Member

  • Serves as a member of the Senior Leadership team providing strategic direction on Home Care service and Hospice related issues. Works effectively as a team member in a dynamic executive environment and promotes teamwork within and across the organization by maintaining positive relationships and utilizing effective problem-solving skills.
  • Prepares update reports for monthly Board of Director meeting
  • Assists with the preparation/completion of the annual report.

Financial Management

  • Drives the development of annual goals and the budget and is responsible for meeting those goals
  • Reviews financial indicators and implements action and modifications when warranted. Maintains clear expectations of accountability with direct reports. Communicates with managers to resolve various issues related to staffing, utilization of home care services and facilities, equipment and supplies, and interdepartmental processes and hand-offs.

Operations Management

  • Ensures Home Care/Hospice services operate efficiently and effectively, while maximizing profitability and growth. Ensures improved operational integration of home health, hospice and palliative services with system services. Recommends changes to administrative policies to achieve strategic objectives.
  • Directs and oversees the development of the organization's operational policies, program objectives, and initiatives.
  • Implements and makes recommendations for changes to policies, branch goals/objectives, and work processes annually.
  • Identifies common opportunities for standardizing processes to achieve a consistent experience for all served. Develops strategies to ensure premier patient satisfaction. Leads development of standards to facilitate effective utilization of the electronic health record. Assists leaders in administering, directing and coordinating the activities of the home care services staff to achieve strategic objectives.
  • Ensure the appropriate scope of the Quality Assurance and Performance Improvement Program as required by program regulations.

Ethics and Compliance

  • Regularly displays and encourages ethical behavior in the areas of business ethics, legal compliance, confidentiality, conflicts of interest, vendor relationships and the reporting of questionable activities. Serves as a role model and mentor to operation leaders.
  • Maintains knowledge and achieves compliance with federal, state and local regulatory requirements, licensure, accreditation requirements, record procedures and internal controls. Regularly informs and updates staff on organizational and industry issues. Coordinates the provision of health care activities to ensure patient care is provided in accordance with regulatory, statutory and legal standards. Reviews pending legislation on local, state and national levels for impact on health care; and when appropriate, enlists support to influence effective legislation. Develops and implements policies and protocols, which comply with all laws and regulations that are required for compliance with the Conditions of Participation and the reimbursement guidelines for each agency.
  • Reviews complaints and grievances per OVNA and Hospice policy and makes oral/written reports to the CEO when appropriate.
  • Adheres to the organization's Standard of Conduct and all other policies and procedures.
  • Reports any violation of the organization's federal or state laws and regulations.

Quality Care and Patient Satisfaction

  • Oversees home care service operations to ensure compliance with established corporate objectives and the delivery of optimal health care services. Takes administrative calls as assigned, solving problems and making appropriate policy interpretations to ensure quality care to patients.
  • Monitors progress toward home care patient satisfaction goals and recommends and implements corrective actions as necessary. Establishes and implements key quality metrics to evaluate the quality of patient care. Participates in ongoing continuous quality improvement education and training
  • Ensures that the continuity and quality of care for patients and families for all components of the program are well coordinated and monitored.
  • Maintains lines of communications between the team members and patients/families, physicians, other health care providers and other community agencies.
  • Assures that clinical documentation accurately reflects both the care delivered and patient condition and participates in the development of the plan of care for patients/families.
  • Periodically attends care conferences with the patients and/or families and the interdisciplinary teams to ensure high levels of effectiveness.
  • Ensure the proper provision of education, information and/or training for patients/families and team members for specific care or procedures performed in home care.
  • Responds to inquiries or situations involving patients/families, team members or supporting professionals as needed.

People Management

  • Ensures the engagement of Team Members across the organization through the use of The Overlook's Guiding Principles and Culture of Excellence. Ensures HR policies are administered consistently across function. Organizes home care service areas through appropriate structure and delegation of functions. Identifies succession planning needs.
  • Promotes team building and collaboration. Motivates, encourages and empowers staff to achieve personal, organizational and team goals. Recognizes accomplishment. Encourages and provides opportunity for staff input and feedback regarding improvement opportunities. Recommends and implements changes as needed to comply with accrediting or performance standards.
  • Partners with People & Culture to ensure the hiring and retention of the Talent necessary to achieve organizational goals.

Team Member Training and Education

  • Ensures effective oversight and development of direct report personnel and uses results to develop and implement appropriate education and training courses to achieve and maintain compliance with Medicare Home Health and Hospice benefits.
  • Attends and participates in workshops, seminars, etc., to keep up to date on current regulations and changes in the health care field and ensures other do the same.

Qualifications:

  • Fifteen years of experience managing multi-site, multi branch home health and hospice agency.
  • Master's degree or equivalent years of education and experience
  • Registered professional nurse in good standing in the State of Massachusetts.
  • Demonstrated track record of excellence in motivating, managing and leading teams
  • Excellent organizational and interpersonal skills
  • Knowledge of home health and hospice regulations and procedures.
  • Knowledge of palliative care and appropriate utilization of palliative care in a home health and hospice organization.

Why Choose Eklego?

As a Healthcare professional, you have a lot of options and your skills are highly sought after. When you choose to partner with Eklego, here's what you can expect:

  • We'll take the time to learn about your background, your goals, and your needs
  • Direct employment with our Senior Care partners. We are partnered with several choice providers of Senior Care. This gives you a one-stop, simple solution to a choice of employers and positions.
  • No more wondering whether your application went through and waiting for a response. We will ensure that your information gets in front of the hiring team and coordinate an interview on your behalf.
  • Our clients rely on our expertise and trust Eklego to bring great talent like you because we're ALL better together.

We are an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, gender, national origin, age, marital or veteran status, disability or any other legally protected status, including genetic information.


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