• Charlton, MA, USA
  • Full Time

Eklego is proud to be assisting, Overlook Life Care Community, a national leader in customer satisfaction and clinical outcomes as the Best Home Care Provider in Central Massachusetts, with their search for a Director of Hospice Services to lead their hospice teams in Charlton, Sunderland and West Springfield, MA.

What will I do as a Director of Hospice Services?

The Director of Hospice Services is responsible for all aspects of Hospice services for The Overlook. They are charged with growing the organization across via effective partnerships, marketing and excellence in care while maintaining a careful eye towards maintaining the highest standards of compliance with the State and Federal regulations and promoting excellent relationships with all primary constituencies, patients and families, Team Members, referral partners, and the communities we serve.

The Director of Hospice Services develops short- and long-term home care services goals and plans ensuring alignment with broader Overlook priorities, plans and goals. Utilizes metrics and organization vision to lead and direct strategic practices and standards. Develops and implements Hospice services practice standards and guidelines. Partners across The Overlook continuum to ensure maximum opportunities to provide our services.

OVNA Leadership Team Member

  • Serves as a member of the OVNA Leadership team providing strategic direction on Hospice related issues. Works effectively as a team member in a dynamic executive environment and promotes teamwork within and across the organization by maintaining positive relationships and utilizing effective problem-solving skills.

Financial Management

  • Drives the development of annual goals and the budget and is responsible for meeting those goals
  • Reviews financial indicators and implements action and modifications when warranted. Maintains clear expectations of accountability with direct reports. Communicates with managers to resolve various issues related to staffing, utilization of Hospice services, equipment and supplies, and interdepartmental processes and hand-offs.
  • Prepares update reports for monthly Board of Director meetings.

Sales and Marketing

  • Develops and implements plans to grow the reach of the Overlook Hospice organization.
  • Develops and maintain relationships with referral partners.
  • Works with the Director of Business Development and Marketing and team of community liaisons to position Overlook Hospice for Growth.

Operations Management

  • Ensures the Hospice organization operates efficiently and effectively, while maximizing profitability and growth. Ensures improved operational integration of home health, hospice and palliative services with system services. Recommends changes to administrative policies to achieve strategic objectives.
  • Directs and oversees the development of the organization's operational policies, program objectives, and initiatives.
  • Implements and makes recommendations for changes to policies, branch goals/objectives, and work processes annually.
  • Identifies common opportunities for standardizing processes to achieve a consistent experience for all served. Develops strategies to ensure premier patient satisfaction. Leads development of standards to facilitate effective utilization of electronic health records. Assists leaders in administering, directing and coordinating the activities of the home care services staff to achieve strategic objectives.
  • Ensure the appropriate scope of the Quality Assurance and Performance Improvement Program as required by program regulations.

Ethics and Compliance

  • Regularly displays and encourages ethical behavior in the areas of business ethics, legal compliance, confidentiality, conflicts of interest, vendor relationships and the reporting of questionable activities. Serves as a role model and mentor to operation leaders.
  • Maintains knowledge and achieves compliance with federal, state and local regulatory requirements, licensure, accreditation requirements, record procedures and internal controls. Regularly informs and updates staff on organizational and industry issues. Coordinates the provision of hospice care activities to ensure patient care is provided in accordance with regulatory, statutory and legal standards. Reviews pending legislation on local, state and national levels for impact on health care; and when appropriate, enlists support to influence effective legislation. Develops and implements policies and protocols, which comply with all laws and regulations that are required for compliance with the Conditions of Participation and the reimbursement guidelines for each agency.
  • Reviews complaints and grievances per Hospice policy and makes oral/written reports to the CEO/COO when appropriate.
  • Adheres to the organization's Standard of Conduct and all other policies and procedures.
  • Reports any violation of the organization's federal or state laws and regulations.

Quality Care and Patient Satisfaction

  • Oversees Hospice operations to ensure compliance with established corporate objectives and the delivery of optimal hospice care services. Takes administrative calls as assigned, solving problems and making appropriate policy interpretations to ensure quality care to patients.
  • Monitors progress toward hospice patient satisfaction goals and recommends and implements corrective actions as necessary. Establishes and implements key quality metrics to evaluate the quality of patient care. Participates in ongoing continuous quality improvement education and training
  • Ensures that the continuity and quality of care for patients and families for all components of the program are well coordinated and monitored.
  • Maintains lines of communications between the team members and patients/families, physicians, other health care providers and other community agencies.
  • Assures that clinical documentation accurately reflects both the care delivered and patient condition and participates in the development of the plan of care for patients/families.
  • Periodically attends care conferences with the patients and/or families and the interdisciplinary teams to ensure high levels of effectiveness.
  • Ensure the proper provision of education, information and/or training for patients/families and team members for specific care or procedures performed in home care.
  • Responds to inquiries or situations involving patients/families, team members or supporting professionals as needed.

People Management

  • Ensures the engagement of Team Members across the organization through the use of The Overlook's Guiding Principles and Culture of Excellence. Ensures HR policies are administered consistently across function. Organizes hospice service areas through appropriate structure and delegation of functions. Identifies succession planning needs.
  • Promotes team building and collaboration. Motivates, encourages and empowers staff to achieve personal, organizational and team goals. Recognizes accomplishment. Encourages and provides opportunity for staff input and feedback regarding improvement opportunities. Recommends and implements changes as needed to comply with accrediting or performance standards.
  • Partners with People & Culture to ensure the hiring and retention of the Talent necessary to achieve organizational goals.

Team Member Training and Education

  • Ensures the appropriate Team Member training and development specific to agency and individual team member needs.
  • Ensures effective oversight and development of direct report personnel and uses results to develop and implement appropriate education and training courses to achieve and maintain compliance with Medicare Hospice benefits.
  • Attends and participates in workshops, seminars, etc., to keep up to date on current regulations and changes in the health care field and ensures other do the same.

What do I need for this role?

  • Registered nurse with current licensure to practice professional nursing in the State of Massachusetts.
  • Bachelor's degree in nursing preferred. Associates degree in nursing accepted.
  • Possesses a minimum of ten to fifteen years' experience as an RN. RN hospice experience preferred.
  • Possesses a minimum of five years' experience in managing a multi-site hospice agency.

Why Choose Eklego?

As a professional, your skills are highly sought after, and you have many options. Here's what to expect with Eklego:

  • We'll take the time to learn about your background, your goals, and your needs
  • Direct employment with our Senior Care partners. We are partnered with several choice providers of Senior Care. This gives you a one-stop, simple solution to a choice of employers and positions.
  • No more wondering whether your application went through and waiting for a response. We will ensure that your information gets in front of the hiring team and coordinate an interview on your behalf.
  • Our clients rely on our expertise and trust Eklego to bring talent like YOU because we're ALL better together

We are an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, gender, national origin, age, marital or veteran status, disability or any other legally protected status, including genetic information.

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